Financial Policy
Website: www.appharu.com
This Financial Policy applies to the two AppHaru companies: App Haru Private Limited in Nepal and APPHARU PTE. LTD. in Singapore (together "AppHaru"). It explains how clients pay for our services, including payment methods, advance payments, taxes, payment deadlines, refunds, price changes and referral discounts. Clients and prospective clients should read and follow this policy when doing business with AppHaru.
1. Which AppHaru Company You Work With
Your quotation, agreement or invoice names the AppHaru company you are contracting with. The rules in this policy apply to both companies, except where the table below shows a difference.
| Nepal | Singapore | |
|---|---|---|
| Company | App Haru Private Limited | APPHARU PTE. LTD. |
| Registration | VAT No. 606844422 | UEN 202318601G |
| Usually for | Clients in Nepal | International clients |
| Currency | NPR | All major currencies (USD, SGD, EUR, GBP, AUD and others), as agreed in the quotation |
| Tax | Nepal VAT added to invoices as required by law | No GST (not registered for GST) |
| Payment | Bank account of App Haru Private Limited | Bank account of APPHARU PTE. LTD. |
| Refunds | As set out in your agreement | Up to 100% of the amount paid if there is an issue with the service |
| Governing law | Laws of Nepal | Laws of Singapore |
2. Payment Methods
Payments for AppHaru's services should be made mainly through bank transfer or other electronic payment methods, to the account of the company that issued the invoice.
Cash payments may be considered in certain circumstances.
3. Advance Payment
To start a project, the client is required to make an advance payment of at least 20% of the total project cost.
4. Taxes
Service fees do not include any applicable sales, use, revenue, excise or other taxes imposed by any taxing authority on the services or software provided by AppHaru. Where such taxes apply, they are added to the invoice as separate charges, and the client is responsible for paying them.
- Nepal: App Haru Private Limited is registered for VAT, and VAT is added to invoices as required by Nepal law.
- Singapore: APPHARU PTE. LTD. is not registered for GST, so its invoices do not include GST.
5. Payment Deadline
All dues must be settled by the client before the service is delivered. If the client does not clear all dues within 3 months of the project completion date, AppHaru may retain the advance payment and is not obliged to deliver the project deliverables.
6. Refunds
Singapore clients: If there is an issue with a service delivered by APPHARU PTE. LTD., the client may receive a refund of up to 100% of the amount paid for that service, depending on the issue. Contact us at info@appharu.com to request a refund.
Nepal clients: Refunds for services delivered by App Haru Private Limited are handled as set out in the client's agreement.
7. Quality Commitment
AppHaru follows defined quality processes when planning, building, testing and delivering its products and services. We are committed to consistent quality and ongoing process improvement for our customers, partners and staff.
8. Price Changes
AppHaru reserves the right to change its prices at any time. Price increases are not applied to projects that have already been agreed.
9. Referral Discount
If a client refers another client to AppHaru, AppHaru will give a 10% discount on the total cost in the agreement for any services provided.
10. Related Policies and Contact
Detailed payment terms for individual projects, including deposits, late fees and currencies, are set out in your quotation and in our Terms & Conditions. For questions about invoices or payments, contact us:
| info@appharu.com | |
| Phone | +977 1 4598540 |
| Address | Mid Baneshwor, Kathmandu, Nepal |
